Since I pre-ordered the Nokia N900 from Newegg with FedEx Standard Overnight shipping, and was curious when I could expect to receive the phone. I was especially curious since Nokia slated the US release date to be 11/14/09, which is a Saturday, and most shipping from Newegg never delivers on Saturdays.
So, I initiated a chat session with them, of which the transcript follows below:
System12:51:38 PM System says, Hello my name is Ethan. How may I help you today?
Customer12:51:53 PM Michael Secord says, Hello Ethan, I have what I hope is a simple question today
Agent12:52:13 PM Ethan says, Yes, please.
Customer12:52:25 PM Michael Secord says, I’m looking at purchasing the Nokia N900: http://www.newegg.com/Product/Product.aspx?Item=N82E16875205178&Tpk=N900
Customer12:52:33 PM Michael Secord says, and I had a question about the release date and shipping.
Customer12:53:09 PM Michael Secord says, the Release Date is 11/14/09, which, incidentally, is a Saturday, so if I ordered FedEx Next day Shipping, would I get the phone the 14th? or would I wind up getting it the 16th/17th?
Customer12:53:36 PM Michael Secord says, Excuse me, FedEx Standard Overnight
Agent12:54:53 PM Ethan says, Unfortunately, we are only able to try our best to ship the item out on 11/14 or a little bit earlier if possible. Since we do not deliver orders on weekend, the item is not likely to arrive on 11/14.
Customer12:55:33 PM Michael Secord says, That’s what I was wondering, it’s a precarious situation being the release date is on a saturday, that’s why I wondered if getting overnight shipping through fedex if the item would ship on the 13th and be delivered on saturday?
Agent12:56:08 PM Ethan says, Newegg orders are delivered only during the business week, Monday through Friday.
Customer12:56:22 PM Michael Secord says, Ok
Customer12:56:29 PM Michael Secord says, so I would more than likely get it on monday the 16th?
Agent12:58:16 PM Ethan says, If we manage to ship the item out on 11/13 by any chance, the item will be delivered on 11/16; however, we are not able to guarantee the ship date. We can only say that we will try our best. We apologize.
Customer12:59:17 PM Michael Secord says, No need to apologize, Nokia seems to have picked an unfortunate release date for the phone. There’s nothing you guys can do about that. I just wanted to check and see if you had a better idea of the logistics with this release.
Agent12:59:56 PM Ethan says, Thank you for your understanding.
Agent1:00:01 PM Ethan says, Was I able to resolve your issue or answer all your questions today?
Customer1:00:29 PM Michael Secord says, Yes you were Ethan. Thank you very much for your help!
Agent1:00:38 PM Ethan says, Thank you for contacting Newegg. I hope you have an eggcellent day!
So, that’s what they said. I might call them tomorrow to clarify a bit more, but it looks like as of now, I can expect my phone on Monday, November 16th, 2009.
TTFN
-Michael